Case Study: World Vision streamlines phone donations with Cleverific Order Editor

How World Vision’s phone orders got a tech upgrade

World Vision, a global charity, faced a critical challenge with its phone donation process after switching its online store to Shopify. Their external agency, overwhelmed by the manual data entry and high error rates within Shopify's admin, threatened to not renew its contract. This put a significant portion of their holiday donations at risk, leading them to seek a solution from the vendor Cleverific and their product, Order Editor.

Cleverific implemented a customized solution that added custom fields and dropdown menus with locked properties to the order creation process. This removed manual typing, eliminated spelling errors, and streamlined the workflow. As a result, the agency was satisfied and resumed work, order accuracy improved dramatically, and internal team satisfaction increased because the process became efficient and reliable.

World Vision

Dave Owen

Digital Product Manager