Case Study: a leading two-brands company streamlines bundle fulfillment with Cleverific

How two brands use eCommerce automation to hone their order fulfillment process

The customer, a leading two brands company operating as Knifewear and Kent of Inglewood, faced significant challenges in their order fulfillment process for product bundles. Their previous systems were unable to assign bundled orders to different inventory locations, and the manual process led to picking errors, customer service issues, and inefficiencies. This problem was exacerbated by a surge in online orders during the pandemic. They turned to the vendor, Cleverific, and implemented its app, Edit Order, to find a solution.

Cleverific’s solution utilized the automation workflows within Edit Order and Shopify Flow to automatically expand bundles into their individual SKUs upon purchase. This eliminated manual errors, relieved stress for the warehouse team, and saved hours of manual work. The measurable impact was substantial; the brands successfully scaled their operations, going from processing 40 orders per day to over 100 without a corresponding increase in fulfillment errors, allowing them to handle explosive revenue growth efficiently.