Case Study: The Balm Box saves 30 minutes a day on customer support with Cleverific

How The Balm Box transformed customer service while scaling their mission

The Balm Box, an ecommerce business delivering care packages to cancer patients, faced a challenge managing customer service requests as they scaled. Their small team, led by a single operations manager, was spending significant time on routine tasks like address changes, which was detracting from their core mission. They turned to the vendor Cleverific for a solution.

Cleverific implemented its self-service Customer Portal, which required no coding and took only five minutes to set up. This allowed The Balm Box's customers to independently update orders and addresses, saving the operations team 30 minutes per day. This reclaimed time enabled the small team to focus on strategic growth and expanding their mission, all while providing customers with immediate confirmation and peace of mind.

The Balm Box

Liz Benditt

President