Case Study: Peter Manning NYC removes 99% of order support requests with Cleverific Customer Portal

How Peter Manning NYC removed 99% of order support requests with self-service order editing

Peter Manning NYC, a direct-to-consumer men's fashion brand for shorter men, faced a significant customer service challenge. Their small team was bogged down by a high volume of order change requests, which created lengthy email chains, disrupted workflow, and delayed order fulfillment. These requests, which accounted for 8% of their total support emails, were inefficient to handle manually.

By implementing Cleverific's Customer Portal, a self-service order editing tool, the company enabled customers to modify their own orders directly. This solution from Cleverific eliminated 99% of order support requests, saving the team an estimated 10 hours per month. The shift to self-service, with about four edits made daily, also provided valuable customer insights and allowed staff to focus on enhancing the in-store experience.

Peter Manning NYC

Nikola Jovanovic

Operations Manager