Case Study: Logistics Angels and Lems eliminate order change delays with Cleverific self-service order editing

How Lems & Logistics Angels Eliminated Order Change Delays with Customer Self-Service

Lems Shoes, a footwear brand, and its distribution partner Logistics Angels faced significant challenges with manual order changes using a previous app, which caused delays and consumed excessive staff time. Their customer service team spent 3-4 hours weekly on edits, with many requests coming after hours, and warehouse staff spent 3 hours weekly locating packages. They turned to Cleverific for a self-service order editing solution to resolve these inefficiencies.

Cleverific implemented its self-serve order editing product, which was successfully integrated after a thorough technical evaluation and a hands-on onboarding process. The results were immediate, eliminating the need for emails about order changes and reclaiming 28 hours of staff time per month. Cleverific's solution also prepared the companies to handle a 15x increase in holiday order volume without requiring additional staff.

Logistics Angels

Connor Robinson

Director of Innovation