Case Study: EVRY Jewels achieves 95% customer satisfaction with Cleverific Customer Portal

How EVRY Jewels Boosted Customer Satisfaction from 70% to 95% with Self-Service Order Management

EvryJewels, a rapidly growing Montreal-based jewelry brand, faced a challenge in scaling its customer support while maintaining satisfaction. The company needed a self-service solution to efficiently manage routine order changes that were consuming a significant portion of its support team's resources. They partnered with Cleverific to implement its Customer Portal and AI automation tools.

Cleverific's solution provided a straightforward, customizable self-service portal for customers to handle modifications like address changes and cancellations. This reduced the volume of support tickets for these issues and empowered EvryJewels' team to focus on complex customer needs. As a result, the company boosted its customer satisfaction score from 70% to 95%, achieved significant operational cost savings from reduced returns, and efficiently scaled its support team during a period of major growth.

EvryJewels

Alejandro Reyes

Customer Service Director