Case Study: a beauty salon chain uncovers workplace fraud and improves customer service with CleverControl

Leading Beauty Salon Company - Customer Case Study

Leading Beauty Salon Company, a beauty salon chain run by Katherine, used CleverControl to monitor employee activity and improve customer service, but she needed a better way to oversee administrators, accountants, and salon managers after suspecting fraud and inconsistent work practices.

Using CleverControl’s keylogging, screenshots, screen recording, and live viewing, Katherine uncovered a manager stealing premium care products by underreporting inventory and found evidence in chats and logs of poor customer communication. As a result, she fired the manager, penalized the accountant for negligence, and gained proof of theft that might otherwise have gone unnoticed; CleverControl also helped identify other areas needing improvement.