Case Study: a leading translation agency reduces complaints and boosts customer satisfaction with CleverControl

Increasing customer satisfaction with the help of CleverControl

CleverControl worked with a leading translation agency in the USA that was struggling with poor translation quality, customer complaints, and concerns that employees were relying too heavily on automated translation tools. The agency used CleverControl to monitor work quality, productivity, and engagement.

Using CleverControl’s website monitoring and blocking, clipboard and keyboard logs, screenshots, and Live Viewing, the agency identified excessive use of translation engines and uncovered one translator outsourcing work to freelancers. After restricting access to translation tools and taking action against underperforming staff, CleverControl helped the agency cut complaints by 70% and improve customer satisfaction.