Case Study: SUSE streamlines checkout and boosts revenue with Cleverbridge

SUSE streamlines checkout in just 5 days with Cleverbridge

SUSE, the open-source software company, needed a new merchant of record provider after its previous vendor left its checkout experience with too many clicks, invoice issues, and other friction points. The company also needed to migrate quickly to avoid downtime, reduce churn risk, and improve subscription handling and retention opportunities.

Cleverbridge implemented SUSE’s online shop in just 5 working days and helped streamline checkout, support subscriptions, and improve fraud prevention and localization. With Cleverbridge, SUSE saw a 64% reduction in refunds, an 85% drop in support tickets, a 12% conversion rate, a 93% credit card authorization rate, and a 28% increase in average order value.

Suse

Mikl Gavrila

Ecommerce Specialist