Case Study: Leading SaaS company streamlines billing and increases authorization rates by 8% with Cleverbridge

SaaS company streamlines billing operations and increases authorization rates by 8% after switching to Cleverbridge

Leading SaaS company was operating a piecemeal eCommerce stack (Braintree, WooCommerce and homegrown tools) that required heavy maintenance, caused backend errors and led to failed renewals and lost revenue. After encountering Cleverbridge-hosted checkouts, the company evaluated and chose Cleverbridge’s all-in-one eCommerce platform to replace the fragmented solution.

Cleverbridge migrated the company’s data in weeks with no interruption to sales and consolidated payments, subscriptions, eCommerce backend, customer communications and Salesforce sync, plus proactive Revenue Retention Tools to keep card data current. The result: an 8% improvement in global credit-card authorization rates versus Braintree, reduced involuntary churn, lower total cost of ownership, faster operations and a better end-customer experience.