Case Study: Global Software Company reduces churn and boosts payment success with Cleverbridge

Global software company shrinks its tech stack with Cleverbridge

Global Software Company, an enterprise content automation company, was struggling with a fragmented ecommerce and billing stack. Their environment involved multiple tools for payments, subscriptions, ecommerce backend, marketing, and Salesforce syncing, creating custom integration work, ongoing maintenance, manual oversight, and painful issues like failed renewals, involuntary churn, and backend errors. Cleverbridge was brought in to simplify the tech stack and improve the customer experience.

Cleverbridge replaced several disjointed systems with one unified platform for payment processing, subscription management, customer communications, and backend configuration, all connected to Salesforce through a native integration. The company also used Cleverbridge’s reporting and revenue retention tools to improve visibility and prevent payment failures proactively. As a result, Global Software Company saw an 8% increase in payment success rates, reduced support tickets and technical overhead, and lower total cost of ownership.