Case Study: Cyncly achieves 131% order growth with Cleverbridge

Cyncly drives 131% growth with simplified ecommerce

Cyncly, a global software provider for design, business management, and ERP solutions in the kitchen, bath, and cabinet industries, needed to move away from a manual, high-touch sales process that created extra admin work and delayed software access. As the company expanded through mergers and acquisitions, it also needed a scalable ecommerce and payment solution that could support complex billing, multiple markets, and stronger self-service for small business customers.

Cleverbridge helped Cyncly modernize its ecommerce operations with a merchant of record platform, replacing manual quoting and fulfillment with a fully digital buying experience, automated subscription management, localized cart setups, and Revenue Retention Tools. The results included a 131% year-over-year increase in orders, a 97% payment authorization rate, 99% payment success for Mozaik, a rise in India authorization rates from 47% to 88%, and 11.9% of ecommerce revenue generated through Cleverbridge’s retention tools.

Cyncly

Benoit Marchal

Director of Customer Experience Operations & Ecommerce