Case Study: University of Michigan improves rider and operator experience with Clever Devices

Clever Devices Revitalizes the University of Michigan Service for Riders and Operators

The University of Michigan, operating a large transportation system in Ann Arbor for the university and Michigan Medical Center, needed a better ITS solution to improve service quality and customer satisfaction. After five years of struggling with a system that did not integrate well with scheduling and required manual driver and dispatcher processes, the university turned to Clever Devices for a more reliable, fully integrated platform.

Clever Devices implemented CleverCAD, BusTime, Ridecheck+, Disruption Management, and CleverReports, giving the University of Michigan real-time passenger information, better scheduling integration, and automated onboard messaging and signage. The result was a smoother launch in January 2020, improved dispatcher visibility, easier detours and service changes, and a better rider and driver experience for more than 8 million annual riders.

University of Michigan

Michael Denemy

Transportation Senior Supervisor