Case Study: BlaBlaCar accelerates incident response with Cleric

BlaBlaCar handles 10% of alerts with Cleric and reaches time to first value in 3 weeks

BlaBlaCar, a leading community-based travel network, faced challenges in incident response due to the complexity of its interconnected services. Identifying the root cause of alerts was time-consuming, and knowledge was unevenly distributed across its engineering teams. The company partnered with Cleric to leverage its AI-driven incident response solution to accelerate diagnosis and reduce alert fatigue.

By integrating Cleric into its Slack channels and observability stack, BlaBlaCar enabled the AI to autonomously investigate alerts. Cleric provided actionable insights, significantly speeding up root cause analysis. The solution achieved an 85.6% rate of high-confidence findings and handled approximately 1,400 alerts per month, saving engineers valuable investigation time and improving cross-team efficiency.

BlaBlaCar