Case Study: Largest Medical Laboratory improves scan transfer efficiency and compliance with Cleo

With the best medical technology out there, patient care should never suffer because of a missed delivery

Cleo worked with largest medical laboratory, the second-largest medical laboratory network in North America, which faced significant challenges in securely and efficiently transferring large 3D patient scans. The company's manual and unreliable file transfer processes, handling over 5,000 transfers daily, led to delays, incomplete audit trails for HIPAA compliance, and lost revenue due to a strict six-hour transfer window.

The solution implemented by Cleo was a community management system. Cleo deployed integrations at the customer's headquarters and high-volume offices, while a customized web portal served lower-volume users. This created a single, automated system that securely routed files to the most efficient lab, which dramatically reduced shipping costs, human error, redistribution, and delays while ensuring full compliance.