Case Study: Teva achieves automated EDI, fewer errors, and on‑time medicine delivery with Cleo (X4Connect)

Teva - Customer Case Study

Teva Nederland, part of the global Teva pharmaceutical group, needed a reliable, standards-based way to exchange orders, invoices, packing slips and confirmations with wholesalers, hospitals and pharmacies while reducing manual steps and error risk. To meet this challenge they use Cleo’s X4Connect managed EDI service (deployed via ECS International) to standardize and automate message exchange across disparate systems.

Cleo’s X4Connect translates, routes and monitors messages, provides a portal for tracking and quick partner onboarding, and offers 24/7 support; this automation removed paper/faxes, cut steps that introduce errors, and ensured invoices and orders reliably reach brokers. As a result Teva now exchanges more than 7,000 automated messages annually, speeds new connections from hours to days, and can consistently deliver medicines on time.

Teva

Mark Visser

IT Applications & Project Manager