Case Study: Pennsylvania House of Representatives achieves streamlined statewide messaging for 250 offices with Cleo Integration Cloud

Pennsylvania House of Representatives simplifies message distribution for 250 offices via Cleo Streem®

The Pennsylvania House of Representatives, which represents 103 members and more than 12 million residents across nearly 250 offices, needed a single, easy-to-use platform to manage fax, email, text and voice communications. Limited IT staff bandwidth and a mix of costly outside messaging services created delays and a high volume of support requests, so the organization turned to Cleo and its Cleo Integration Cloud to simplify message distribution.

Cleo implemented Cleo Integration Cloud with enterprise email-to-fax and automated multi-channel delivery, enabling staff to send documents and alerts directly from desktops to constituents, agencies and media lists of any size—supporting nearly 250 offices and roughly 1,700 users. The Cleo solution streamlined workflows, removed the need for the cumbersome external service, reduced IT support burden, and allowed timely public-service announcements and session updates; staff report discovering additional uses as adoption grows.

Pennsylvania House of Representatives