Case Study: U.S. Health Centers Network achieves 83% reduction in purchase order processing time with Cleo Streem (Cleo)

Network of U.S. health centers chooses Cleo to modernize medical device purchasing and improve efficiency

U.S. Health Centers Network, an expansive network of medical centers and clinics throughout the U.S., faced an antiquated, analog-based purchasing workflow that forced agents to queue at shared fax machines, risked HIPAA violations, and failed to generate required transmittal slips for audit when sending more than 50 purchase orders a day. Cleo was engaged to address these bottlenecks and modernize the PO submission process using its Cleo Streem® fax and notification system.

Cleo implemented Cleo Streem® desktop faxing with a HIPAA-compliant secure address book and Streem Print feedback, creating complete audit trails and eliminating the shared-fax bottleneck. The solution delivered measurable impact: an 83% reduction in PO processing time, 12.5 hours saved per week per purchasing agent, roughly 100 pages of paper saved per day per office, about 4 minutes saved per fax, and maintained HIPAA compliance.