Case Study: Largest U.S. Streets and Sanitation Department achieves faster crew response and $65,000 per-event savings with Cleo Streem (Cleo)

Municipal government uses Cleo Streem® to optimize crew performance and increase productivity

Largest U.S. Streets and Sanitation Department, a municipal government agency handling about 1 million service requests per year, faced unreliable pager-based communications and slow or missing crew response reports that forced crews to be assembled two hours early. To modernize communications and get reliable worker-response data, the department turned to Cleo and its Cleo Streem® secure messaging platform.

Cleo implemented Cleo Streem® to replace manual pager calls with automated, dynamic phone calls, texts and emails that let crew members report availability with one button press and allowed callouts to be sent just one hour before events. The Cleo solution improved crew routing and staffing visibility, produced significant operational savings, and saved the city $65,000 each time crews were dispatched to clear snow.