Case Study: Large Metropolitan Police Department achieves automated, real-time communications and staffing efficiency with Cleo Streem®

Major metropolitan police department collars a sprawling communications workflow using Cleo Streem®

Large Metropolitan Police Department, a 13,000-officer force spanning more than 200 locations, struggled with slow, manual faxing and unreliable analog equipment that delayed critical communications between precincts, the National Crime Lab and the FBI. Needing a solution that would integrate with its in‑house incident tracking system, the department engaged Cleo and implemented Cleo Streem® to replace the cumbersome, resource‑intensive fax workflows.

Cleo Streem® integrated via API with the department’s incident system to create automated, visible workflows and real-time notifications, automating distribution of critical documents to precincts across the city. Cleo’s solution eliminated outdated analog fax machines and several desktop printers, enabled faster, more transparent dispatch and information-sharing, and freed up five full‑time fax‑unit employees for reassignment — measurable gains in efficiency and staffing.