Case Study: Steel Technologies achieves reliable, scalable EDI, faster onboarding, and full visibility with Cleo VLTrader

Industry leader in steel processing strengthens global brand with ‘proven’ EDI communications solution

Steel Technologies, a Louisville-based steel processor with 24 facilities and more than 1,000 customers, was struggling with a PC-based B2B communications layer that handled nearly 2,000 EDI documents a day. The aging FTP/SFTP setup lacked monitoring and error handling, causing transfer failures about 20% of the time and forcing lengthy, code-heavy onboarding (up to two months) for new trading partners. Senior software engineer Mike Hoben engaged Cleo for a more proven communications solution.

Cleo deployed the Cleo VLTrader solution to modernize Steel Technologies’ EDI communications, delivering easier trading-partner setup, better error handling, email alerts, and end-to-end document tracking and reporting. The new, secure and scalable Cleo platform eliminated visibility gaps, provided proactive notifications and audit trails, and enabled Steel Technologies to meet customer SLAs and streamline order-to-cash processes.

Steel Technologies

Mike Hoben

Senior Software Engineer