Case Study: Illumina achieves 50% faster onboarding with Cleo Integration Cloud

Illumina Reduces Onboarding Time by 50% Percent with Cleo Integration Cloud

Illumina, a life sciences tools and diagnostics company handling more than a hundred connections and over 100,000 annual transactions, faced slow partner onboarding and limited integration visibility after outsourcing integration to a managed service provider. That provider’s long response times and email‑based mapping requests led to onboarding that typically took 10+ weeks and hindered revenue growth, so Illumina selected Cleo and its Cleo Integration Cloud (CIC) under a self‑service deployment to regain control and scale integrations faster.

Using Cleo’s CIC self‑service model (CIC Studio and CIC Cockpit) and features like the project copier, Illumina brought integrations in‑house, shortening technical onboarding from weeks to days and cutting overall onboarding time by roughly 50%—now onboarding a new customer within a week and sometimes in a day. Cleo’s solution provided greater visibility, faster delivery, and reusable components that reduced mapping errors and materially improved Illumina’s integration efficiency.

Illumina

Daniel Chong

B2B Product Manager