Case Study: Verst Logistics achieves a 94% reduction in SLA error rate with Cleo Integration Cloud

How Verst Logistics powered agility and scale utilizing Cleo Integration Cloud

Verst Logistics, a family-owned third-party logistics provider with 26 locations and 7.5 million square feet of warehouse space, faced rapidly rising eCommerce demand and supply‑chain disruptions that exposed the limits of its legacy systems. Those systems could not support modern connectivity (EDI, XML, APIs) or real‑time processing, causing batch delays, missed SLAs and extra manual work — so Verst turned to Cleo and its Cleo Integration Cloud (CIC) to modernize integration across its networks.

Cleo implemented CIC and a blended‑services migration, replacing legacy EDI processes with API‑based, real‑time integrations and faster onboarding of trading partners. The result: a 94% reduction in SLA error rate (from about 4% to 0.24%), far fewer EDI help‑desk tickets, freed up IT resources for strategic projects, improved scalability and 24/7 cloud support — with Cleo remaining a strategic partner as Verst continues to grow.

Verst Logistics

Macy Bergoon

Vice President of IT