Case Study: Expansive network of medical centers and clinics achieves 98% patient response rate and 78% reduction in ER visits with Cleo Streem®

Hospital network adopts Cleo’s notification technology to improve remote monitoring and reduce ER visits

The Expansive Network of Medical Centers and Clinics, a U.S. hospital and clinic network, needed to boost use of remote health monitoring to reduce avoidable emergency room visits but struggled with inefficient communications and staff burden from manual reminder calls. To address this, the network partnered with Cleo and deployed the Cleo Streem® notification solution.

Cleo automated appointment reminders and positive reinforcement messages across phone, text, email, and fax using Cleo Streem®, freeing clinical staff from manual outreach and saving countless hours. The program achieved a 98% patient response rate, enabled more follow-up by the services department, reduced emergency room visits by 78%, and cut in‑bed days of care by 87%.