Case Study: Large Health Insurer achieves high-availability, fail-safe claims and treatment integration with Cleo

Health insurer selects Cleo for high-availability integration to keep claims and treatment information flowing

Large Health Insurer, one of the 15 largest U.S. health insurers with millions of covered members, experienced unexpected downtime in December that halted mission‑critical file transfer processing for treatment approvals and claims. Seeking greater reliability, lower cost of operation, and support for a wide range of protocols, the Large Health Insurer engaged Cleo for a high‑availability integration and fail‑safe architecture.

Cleo consolidated the insurer’s file transfers onto a single, highly available integration platform with built‑in disaster recovery and support for AS2, FTP/FTPS with PGP, EDI, flat files and other protocols. Cleo’s solution improved business continuity and SLA management, lowered operating costs, enhanced root‑cause visibility so business users can see document status without waiting on IT, and helped prevent repeat downtime during peak processing periods.