Case Study: Choice Logistics achieves rapid partner onboarding and 99.99% SLA compliance with Cleo's managed file transfer

Growing logistics company sought out Cleo to help quickly on-board partners, meet SLA requirements

Choice Logistics, a New York–based logistics provider with more than 400 stocking locations and a 24/7 global logistics center, was rapidly adding partners (nearing 60) and customers (about 20 in production) and needed faster, consistent partner onboarding, multi-protocol support (AS2, RNIF, FTPs) and 99.99% uptime SLAs without hiring costly consultants or senior engineers. Choice selected Cleo’s managed file transfer solution to address those requirements.

Cleo delivered a Drummond‑certified AS2 MFT with broad protocol and file‑format support, high‑availability features, clone/activate functionality and real‑time notifications. The Cleo solution let Choice onboard partners quickly, meet its stringent SLA and interoperability needs, absorb new responsibilities into existing staff (avoiding additional senior hires or outside consultants), and realize time and cost savings while serving its growing customer and partner base.

Choice Logistics

Robert Bacchi

SVP of Information Systems