Case Study: Leading E-Commerce Company achieves scalable, secure EDI and automated order workflows with Cleo

Growing e-commerce company uses Cleo to connect through EDI and deliver extraordinary customer service

Leading E-Commerce Company, a fast-growing U.S. online retailer focused on parents and families, needed scalable, secure communications to support rapid growth and improve vendor relationships. Its proprietary back-end handled current operations but could not automate file transfers, EDI, AS2, or multi-protocol communications, so the company engaged Cleo and its managed file transfer (MFT) and EDI translation capabilities to address these gaps.

Cleo connected the proprietary back end to its integration platform via Web Services and integrated an EDI translator directly into the Cleo MFT server, enabling AS2 and multi‑protocol communications and automating Orders and Advanced Shipping Notices. As a result, Cleo delivered a secure, reliable, and scalable infrastructure that covers all communications needs, strengthens supplier integration, and readies the Leading E-Commerce Company to grow while maintaining high customer service levels.