Case Study: Large U.S. Healthcare Network achieves secure, automated fax workflow, HIPAA compliance and significant cost savings with Cleo

Cleo Streem® enhances health network’s communication workflow and increases security, compliance, efficiency

Large U.S. Healthcare Network — a national health network with 35 clinics, more than 3,000 employees and 25,000 members — faced heavy manual fax workflows, processing over 35,000 inbound and outbound fax pages a month. Employees spent time at analog fax machines, IT was burdened by device maintenance, and paper-based handling of patient information created security and HIPAA compliance risks. The network turned to Cleo and its Cleo Streem® secure messaging platform to address these needs.

Cleo deployed Cleo Streem to enable desktop faxing from email and scan-to-fax from Xerox multifunction devices, automatically routing received faxes to a network directory for EMR import and providing role-based access and audit trails. The solution eliminated phone lines, fax machines and consumables, cut manual processing, improved security and compliance, and delivered immediate cost savings with a significant return on investment in the first year.