Case Study: Brother International accelerates partner onboarding and reduces chargebacks with Cleo Integration Cloud

Brother International Drives Growth By Leveraging Cleo Integration Cloud

Brother, a global manufacturing company with 37,000 employees, was experiencing rapid growth across multiple business units and managing a complex ecosystem of B2B, B2B2C and D2C partners. Because over 85% of its sales relied on EDI (about 25,000 transactions per day or 600,000 per month), Brother needed a dependable integration platform that delivered agility, visibility and control — so it adopted Cleo’s Cleo Integration Cloud.

Brother began with an on‑prem Cleo deployment in 2014 and migrated to Cleo Integration Cloud and Cleo’s Managed Services in 2019, outsourcing partner onboarding, map creation and EDI monitoring. With Cleo, Brother cut onboarding time to within a month, moved to predictable fixed‑rate pricing, dramatically reduced chargebacks and SLA penalties, improved customer satisfaction with real‑time visibility, and gained the scalability to handle growing transaction volumes.

Brother

Richard McNaught

Senior Director Information Technology