Case Study: Fiona achieves care coordination and nutritional stability with Cleo

Fiona reduces 2-3 monthly hospitalizations with Cleo

a major reinsurance company, a 71-year-old high-risk Medicare member named Fiona, faced a dire health crisis involving frequent hospitalizations, a conflict between her oncologists, severe nutritional issues, and financial distress. The vendor, Cleo, provided its coaching service through a Medicare Coach to help her overcome these complex challenges.

Cleo's solution involved high-value advocacy to resolve the treatment conflict between providers and empower Fiona and her caregiver. This resulted in stabilized weight, the discontinuation of a feeding tube, financial relief, and a restored sense of purpose for the member, dramatically reducing her healthcare utilization.

Fiona