Case Study: Cleo Medicare Coach achieves improved mobility and independence with Cleo

Cleo Medicare Coach secures 104 hours/year of home support with Cleo

Cleo Medicare Coach, a Medicare HMO C-SNP, faced the challenge of helping a 71-year-old member on a fixed income regain her independence. The member was experiencing significant pain and mobility issues following knee replacement surgery, struggled with daily activities, and lacked access to reliable transportation and preventative care. She partnered with vendor Cleo and used its coaching service to address these obstacles.

Cleo's coach implemented a solution by directly navigating the member's health plan benefits to remove administrative and financial barriers. This resulted in securing in-home physical therapy, a home health aide, meal kits, podiatry care, and reliable transportation. The measurable impacts included the approval of all necessary services, the scheduling of overdue preventative screenings, and the member reporting an improved quality of life and a clear path toward sustainable pain reduction and increased mobility.

Cleo Medicare Coach