Case Study: Jme achieves record payment success and cost efficiency with Cleeng

Jme hits 98% payment success with Cleeng

Jme, a direct-to-consumer streaming service launched by NHK Cosmomedia America, faced the challenge of optimizing billing processes and increasing subscriber retention and payment success for its new platform. To address this, they partnered with vendor Cleeng to utilize their Merchant of Record (MoR) solution, which handles payments and prevents fraud.

By implementing Cleeng's MoR service, which featured advanced AI-powered fraud detection and customized dunning settings, Jme achieved exceptional results. These included a 98% payment success rate, a chargeback rate of just 0.2% (significantly below the industry average), and an involuntary churn rate of only 0.5%. This solution provided by Cleeng streamlined operations, protected revenue, and delivered significant cost savings for the customer.