Case Study: Mitsubishi achieves a 20+ point NPS increase with ClearSummit's full platform transformation

Mitsubishi boosts NPS by 20+ points in 6 months with ClearSummit

Mitsubishi faced a multi-dimensional challenge with its Comfort platform, which included a legacy mobile app with poor performance, outdated IoT firmware, and organizational silos between its marketing, sales, and customer service teams. These issues were collectively causing low customer satisfaction and poor NPS scores. To address this, Mitsubishi partnered with vendor ClearSummit for a full platform transformation.

ClearSummit implemented a complete solution that involved rebuilding the mobile app in React Native, modernizing the IoT firmware and infrastructure, and facilitating cross-functional workshops to align internal processes. This comprehensive approach resulted in a remarkable 20+ point increase in Mitsubishi's NPS score within six months of rollout. The rebuilt platform, delivered by ClearSummit, now serves as the reliable foundation for Mitsubishi's ongoing digital strategy.

Mitsubishi