Case Study: a real estate powerhouse achieves 97% BlackLine adoption with Clearsulting

a real estate powerhouse boosts BlackLine adoption to 97% with Clearsulting

The customer, a real estate powerhouse, faced significant challenges with user adoption and utilization of their BlackLine implementation from Clearsulting. Their team was using the platform in a silo, leading to manual activities, a lack of buy-in, and missed integration opportunities that limited potential growth and put their investment's reputation at risk.

Clearsulting analyzed areas for improvement and involved end-users from the beginning to enable a future state. The solution leveraged existing reconciliations for training and gave users an active role in the transformation. As a result, Clearsulting helped the customer achieve a 97% adoption rate and a 77% auto-certification rate, turning initial critics into champions of the platform.