Case Study: a real estate development and management company improves source-to-pay efficiency with Clearsulting and Coupa

a real estate client reduces open tickets 92% with Clearsulting

A real estate development and management company had a technology gap in its source-to-pay process. After implementing Coupa, they were not utilizing the platform's full functionality, leaving value on the table. Their challenges included unengaged stakeholders, missed key requirements, and a high volume of system issues, which led them to engage Clearsulting.

Clearsulting evaluated over 500 open tickets to stabilize and optimize the client's use of Coupa. They resolved critical issues, improved integrations, and redesigned high-risk business processes. The measurable impact included a 36% reduction in new daily tickets, an 81% reduction in ticket cycle time, and a 974% increase in suppliers using the SIM module, significantly improving process efficiency and supplier engagement.

Real Estate Client