Case Study: Novant Health achieves 4x ROI with Clearstep Smart Care Routing

Novant Health Generates 4x ROI with Smart Care Routing™

Novant Health, a large health system in North Carolina, faced significant challenges in optimizing patient flow during the pandemic. Too many patients were presenting in person at emergency departments for non-urgent needs, causing backlogs. Seeking to direct patients to the appropriate venue of care, Novant Health selected Clearstep’s Smart Care Routing™ technology to enhance its digital capabilities.

Clearstep implemented its digital triage software across six entry points on Novant Health's website and app. The solution provided accurate care routing, deflecting 45% of urgent and ER care traffic to more appropriate levels and re-routing 73% of patients overall. This resulted in a 4x return on investment in under ten months, saving time for physicians and resources for the health system.

Novant Health

Adam Hawk

Manager of Supply Chain Data Analytics