Case Study: Meritus Health achieves 95% triage accuracy with Clearstep Virtual Triage

Meritus Health - Customer Case Study

Clearstep worked with Meritus Health to implement its Smart Care Routing platform, specifically the Virtual Triage service. This AI-powered solution was designed to help guide patients through the provider network by allowing them to check symptoms and book appropriate care online.

The solution was put to the test in a double-blind study at the Meritus Emergency Room. The study found that Clearstep's Virtual Triage recommendation was 95% accurate when compared to the assessments of the ER medical team across 76 patients. This high rate of accuracy demonstrates the platform's effectiveness in correctly routing patients to the appropriate level of care, such as the ER, urgent care, or primary care.

Meritus Health