Case Study: Duly Health & Care achieves faster patient routing and higher online bookings with Clearstep Smart Care Routing

How Duly Health and Care guides patients through their network with Smart Care Routing™

Duly Health and Care, a large independent Midwest medical group, faced the challenge of navigating patients through its complex healthcare network. With patients expecting a seamless digital experience and a significant portion lacking the health literacy to easily find care, the organization sought a technology partner. They selected Clearstep and its Smart Care Routing solution to create a better digital front door for their patients.

Clearstep implemented its AI-powered Virtual Triage product, which uses clinical algorithms to let patients check symptoms and book care online. The proof of concept was launched in under 30 days and was immediately used by thousands of patients. The solution delivered a 10x return on investment from online booking volume, a 20% conversion rate to appointments, and an NPS score four times the industry average, dramatically improving the patient experience for Duly.

Duly Health

Joel Nelson

Chief Transformation Officer