Case Study: BayCare improves COVID triage and patient follow-up with Clearstep Smart Care Routing

BayCare improves patient outcomes using clinically intelligent AI chat

BayCare, a not-for-profit health system with 17 hospitals, faced immense pressure during the COVID-19 pandemic as its nurse triage call center was overwhelmed with demand for access and guidance. This challenge of routing patients to the best next action for care prompted them to seek a scalable self-service technology solution from Clearstep.

Clearstep rapidly implemented its white-labeled Smart Care Routing solution, specifically the Virtual Triage module, in under 30 days. The clinically intelligent AI chat enabled BayCare to triage over 400,000 potential COVID-19 cases, significantly improving patient access during critical periods. The solution's Clinical Journeys module also automated risk monitoring for discharged patients, with one documented case where it triggered a life-saving intervention. Clearstep's technology was credited with saving lives and BayCare has since expanded its use across the full suite of Smart Care Routing products.

BayCare

Alan Weiss

Chief Medical Information Officer