Case Study: Abacai Group fast-tracks low-risk claims and validates high-risk fraud with Clearspeed

UK motor insurer Abacai validates risk identification and fast-tracks genuine claims with Clearspeed

UK motor insurer Abacai Group sought to better identify risk and fraud while improving the customer experience in a highly competitive market. Their challenge was balancing the need for fast claims processing with effective fraud detection. To address this, Abacai implemented Clearspeed's voice analytics solution to help validate risk and fast-track genuine claims.

By integrating Clearspeed into its claims process, Abacai was able to pinpoint and validate high-risk claims while confidently fast-tracking low-risk ones for payment. The solution from Clearspeed improved the customer experience for genuine claimants, optimized the focus of investigative teams, and even acted as a deterrent against potential fraud. This allowed Abacai to more effectively manage the risk of fraudulent claims while offering unique insurance products.

Abacai Group

Tom Wilson

Head of Counter Fraud