Case Study: Seguros El Roble achieves 31X ROI and faster claims payouts with Clearspeed Voice Analytics

El Roble Seguros Sees 31x ROI in First Year with Clearspeed Voice Analytics

Seguros El Roble, an auto insurer with a culture of innovation, faced the challenge of identifying fraudulent claims which account for approximately 10% of property-casualty losses. Even with their existing automated fraud detection tool, FRISS, spotting fraudulent claims remained difficult. They sought a new solution from vendor Clearspeed to bolster their technology stack.

Clearspeed implemented its voice analytics service, which uses an automated phone questionnaire to analyze claimant responses and assign a risk level. This data was combined with their FRISS system to enable straight-through processing for low-risk claims and focus investigative resources on high-risk ones. The results included an average savings of $400 per claim, payouts up to 30 times faster, and a 31x return on investment in the first year for Seguros El Roble.

Seguros El Roble

Jorge Luis Lenares

Assistant to the CEO