Case Study: Defense Base Act reduces fraud risk with Clearspeed Verbal

Defense Base Act - Customer Case Study

The customer, Defense Base Act, faced a significant challenge with fraud perpetrated by Third-Party Nationals, which was estimated to be costing $200 million per year in workers' compensation claims. This fraud was ballooning case development and creating a difficult situation where the need to quickly hire contractors conflicted with the necessity to mitigate risk without alienating legitimate claimants. To address this, they worked with the vendor Clearspeed and implemented its Clearspeed Verbal voice analytics product.

The solution from Clearspeed involved screening applicants and claimants using an automated phone questionnaire that analyzed vocal responses to assign a risk level. This allowed the customer to quickly clear low-risk individuals while flagging high-risk responses for further investigation, helping to stop fraud before a loss occurred. The implementation aimed to fill contractor positions faster while simultaneously lowering claims costs, directly tackling the estimated $200 million annual fraud problem.

Defense Base Act