Case Study: Samsonite achieves higher order approval rates and zero chargeback costs with ClearSale

Samsonite Navigates Fraud Challenges & Consumer Expectations to Grow Its Ecommerce Business

Samsonite Mexico, the global luggage retailer, faced rising ecommerce fraud as its online channels grew during the pandemic and beyond. Fraudsters were bypassing basic anti-fraud tools, leading to costly fraudulent sales and the risk of false declines that could hurt customer experience. ClearSale helped Samsonite address these challenges with its fraud prevention solution, ClearSale Total Guaranteed Protection.

ClearSale implemented AI-powered order screening and advanced secondary review to reduce fraud while preserving approvals. The results included zero fraud-related chargeback costs, a 93.2% average monthly approval rate, and a 100% sales peak approval rate, up from 80% during Hot Sale. ClearSale also helped Samsonite Mexico strengthen ecommerce growth by improving both revenue and customer trust.

Samsonite

Cristian Campos

Ecommerce Director