Case Study: Samsonite boosts approvals and eliminates fraud losses with ClearSale

Samsonite boosts approval rates to 100% with ClearSale

Samsonite Mexico faced the challenge of reducing fraud and eliminating costly chargebacks without damaging the customer experience through false declines, which are a particularly critical risk in the Mexican e-commerce market. They partnered with fraud prevention vendor ClearSale and implemented its Complete Decision with Chargeback Guarantee service to address this.

The solution from ClearSale combined AI-powered screening with expert secondary review, which was tailored to local consumer behavior. This approach significantly increased order approval rates, eliminated all fraud-related chargeback costs, and provided full chargeback protection. During a major sales event, ClearSale boosted Samsonite's approval rate to 96%, directly supporting higher revenue and customer trust.

Samsonite