Case Study: RV Part Shop achieves zero fraud and 99% fast approvals with ClearSale

RV Part Shop Trusts ClearSale to Focus on Managing Fraud, So the Company Can Focus on Driving Growth

RV Part Shop, a Toronto-based online retailer of RV parts and accessories, struggled with unexpected fraud after years of low risk exposed by a string of chargebacks in 2018. To protect its growing U.S. business the company engaged ClearSale and its Total Guaranteed Protection service, but briefly canceled the service to cut costs and suffered a 5% revenue loss from several fraudulent orders before reinstating ClearSale.

ClearSale implemented full fraud management across RV Part Shop’s U.S. and Canadian e-commerce operations, leveraging its analyst team to review orders quickly and accurately. Since reinstating ClearSale, 99% of transactions are approved in fewer than two hours, there have been zero fraud attempts and 100% customer satisfaction, allowing RV Part Shop to scale confidently while the owner focuses on growth.

RV Part Shop

Richard Gastmeier

Owner