Case Study: RC Planet achieves reduced credit card fraud and increased sales with ClearSale

RC Planet - Customer Case Study

RC Planet, an online retailer of hobby-grade radio-controlled vehicles and parts in business since 2003, was seeing steadily increasing credit card fraud, rising chargebacks, and staffing strain during sales spikes. To address those challenges they partnered with ClearSale, adopting ClearSale’s comprehensive Fraud Protection Solution that combines human analysis and artificial intelligence to detect and manage fraud more effectively.

ClearSale implemented its fraud protection service to handle volume spikes, provide richer transaction-risk intelligence, and support chargeback management, which let RC Planet accept more “gray-area” orders. As a result, ClearSale helped RC Planet minimize fraud exposure, free up internal resources to focus on growth, and directly increase sales by enabling the safe approval of riskier transactions.

RC Planet

Holly Jefferies

General Manager