Case Study: Pittsburgh Spray Equipment achieves 99%+ approval rates and prevents fraud with ClearSale

Pittsburgh Spray Equipment boosts approvals to 99.22% with ClearSale

Pittsburgh Spray Equipment, a supplier of industrial coating and surface preparation equipment, faced significant challenges with card-not-present fraud after launching their ecommerce store. These fraudulent orders resulted in costly chargebacks, presenting a major liability that was difficult to manage internally. After initially using ClearSale, they briefly switched to a competitor to save money but encountered slow response times and delays in order approvals, which increased their internal workload.

Returning to ClearSale and its Total Guaranteed Protection service provided a comprehensive solution. ClearSale's approach combined AI, machine learning, and expert analysis to rapidly screen orders with high accuracy, preventing over $120,000 in fraud while maintaining a 99.22% average monthly approval rate. This resulted in faster, more helpful service, eliminated the worry of chargebacks, and allowed Pittsburgh Spray Equipment to focus on growing their business, which has increased sales 15x since first starting with ClearSale.

Pittsburgh Spray Equipment