Case Study: Phone Daddy achieves more approved orders and zero chargeback losses with ClearSale

Phone Daddy boosts approvals 6X with ClearSale

Phone Daddy, a Dallas-based wholesale used and refurbished mobile phone business, faced overwhelming fraud attempts after launching its direct-to-consumer online store. With fraudulent activity reaching as high as 85% during attacks, their previous fraud filters failed, leading to a high volume of flagged orders and false declines that hurt legitimate sales. This prompted them to seek a stronger solution, ultimately partnering with fraud protection vendor ClearSale and implementing their Complete Decision service with Chargeback Guarantee.

ClearSale combined AI and machine learning with expert manual review to accurately identify fraud while approving legitimate orders Phone Daddy would have previously declined. This solution eliminated the need for internal manual reviews and provided guaranteed protection against fraud-related chargebacks. As a result, Phone Daddy experienced a sixfold increase in approved orders, zero fraud-related chargeback liability, and gained more time and resources to focus on business growth.

Phone Daddy