Case Study: a multinational consumer electronics manufacturer boosts profit and cuts chargebacks with ClearSale

Multinational Consumer Electronics Manufacturer cuts chargeback ratio 98.52% with ClearSale

A multinational consumer electronics manufacturer faced the challenge of reducing sophisticated e-commerce fraud and costly chargebacks for its high-value online orders without negatively impacting the customer experience for legitimate buyers. To address this, the company partnered with ClearSale and implemented its Complete Decision with Chargeback Guarantee service.

ClearSale’s solution combined advanced machine-learning algorithms with expert human review to accurately assess transaction risk. This approach resulted in a 65% reduction in total declines, a 17% increase in the average approved order size, and a 98.52% drop in its chargeback ratio. By implementing ClearSale's comprehensive fraud protection, the manufacturer significantly increased profit and freed internal resources to focus on business growth.