Case Study: Motorola achieves 65% fewer declines and 80% fewer false declines with ClearSale

Motorola Wipes Out Chargebacks and False Declines in Mexico with ClearSale

Motorola faced high ecommerce fraud risk in Mexico — especially during peak events like Black Friday and Buen Fin — with elevated chargeback rates, frequent false declines, and order volumes that could grow tenfold. To approve more legitimate sales without disrupting the customer experience, Motorola engaged ClearSale and its Total Guaranteed Protection to provide an integrated, fast, and reliable fraud-screening service.

ClearSale implemented a combined machine-learning and manual-review solution with 24/7 support and 100% fraud chargeback coverage. Within three months, including peak sales days, ClearSale delivered measurable impact: a 40% reduction in false declines, a 99.6% response rate within 24 hours, and significantly lower chargebacks at no extra cost — enabling Motorola to approve more orders confidently and protect revenue.

Motorola